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F.A.Q


Q. What is your return policy?
Please refer to the return policy.

Q. Do you ship outside of the U.S.?
Yes, on the checkout page there is a pulldown menu to determine shipping costs to your country.

Q. Can my order be picked up?
Yes, customers can pick up their order from our showroom in Lake In The Hills, IL, USA for orders placed on www.ilovefufu.com.

Q. Do you split ship when an order has both made to order and in stock items?
By request, we can split ship an order that has both made to order and in stock items. Email  to get a shipping quote.

Q. Do you accept orders over the phone?
No.

Q. Do you offer layaway payment options?
No.

Q. What size should I order?
• Refer to the sizing chart
• The sizing chart for tops is a chest measurement in inches
• The sizing chart for pants is a waist measurement
• All measurements are based on the garment laying on a flat surface

Q. How long will it take for my order to ship?
• Unaltered in stock items ship out within 1-2 business days 
• In stock pants with an inseam alteration take up to 1 week to ship
• In stock work shirts that are requested to be sleeveless take 1-3 business days

Q. What are the different custom items you offer in your web store Custom Series section?
• MTO = Made at Time of Order (go in a queue at time of order)
• RTS = Ready to ship (these are listed in the size we have with measurements as available, and only offered in the size listed)

Q. Can you re-create the items in your Custom items gallery?
Custom items pictured in the gallery are previously made items and not all can be re-created. Please email  if you have questions about a gallery item.